Eyeglasses
Sunglasses
Prescription Lenses

All prescription frames are warranted for one year against manufacture defects.
A manufactures defect does not include mishandling or abuse. Customer will be
responsible for shipping to and from our facility for a manufacturer warranty claim.

All prescription lenses are guaranteed to be manufactured according to the prescription
and order received by Simply Eyeglasses. All eyeglasses are inspected several times during
the manufacturing process for accuracy of the prescription and cosmetic appearance. If you're
not 100% satisfied with your prescription lenses you can return the lenses for a full refund
of the cost of lenses.

In order to receive a full refund the lenses must be removed from the frame and shipped back
to us, in which case you will receive a full refund for the cost of the lenses.

We strive to make all of our customers happy, we want SimplyEyeglasses.com to be their only
source for all their optical needs.

To receive the 100% guarantee offer the customer must notify us within 7 days of receiving their
order to obtain a RMA number.

All prescription lenses will have a scratch resistant coating. This does not imply that
the lenses will not scratch or that there is a warranty against scratching. Please use proper
care of your lenses by rinsing them off, washing with a cleaner or soap and drying with a soft
cloth. The most common way to scratch lenses is by wiping them when they are dry and not storing
them properly when not wearing them.

If you do acquire minor scratches on your lenses within 1 (one) year of your purchase date and would like to replace
the lenses , Simply Eyeglasses will replace the lenses one (1) time at 50% off the current lens
cost plus shipping. Please know that we will only replace the lenses at 50% off under normal wear
and tear. You must contact: service@simplyeyeglasses.com for a return authorization number.

If your prescription should need to be changed within 30 (thirty) days of your purchase date,
Simply Eyeglasses will replace your lenses one time at no charge. All shipping fees will apply.
You must contact: service@simplyeyeglasses.com for a return authorization number.

Your eyeglass lenses were custom made for your prescription in the frame that you chose.
In the event that you are not satisfied with your frame or lens selection, Simply Eyeglasses
will remake your eyeglasses one time within 7 (seven) days of receiving your order date at
no additional cost. After 7 (seven) days but within 30 (thirty) days of receiving your order
we will remake your prescription lenses one time at 50% of cost. Any additional lens options
would be at their regular cost. In the event that your replacement frame is a different cost, the
difference will be charged or credited. The original pair must be returned in the same condition
as received, including all packaging. Shipping fees may apply. You must contact:

Exchanges/Returns are subject to a $10 fee per frame to cover shipping charges to and from the
manufacturer. If your original order included Free Shipping then the $5.99 cost to ship the
eyeglasses to you will also be deducted from your refund. We apologize for having to charge
these fees but it is necessary to keep our overhead low so we can provide our customers with
the lowest prices. Other websites charge 15%-20% plus shipping for returns and exchanges.
Shipping fees are not refundable.

Please email service@simplyeyeglasses.com for a return authorization number.

If you receive a damaged box please do not accept from the carrier. If you are not able
to refuse delivery of the damaged package please contact Simply Eyeglasses within 2 (two) days
of receipt of product at: service@simplyeyeglasses.com for a return
authorization number.

If the product is defective or you received the wrong product please contact us with 2 (two) days
of receipt of product at: service@simplyeyeglasses.com for a return
authorization number. Otherwise, your frame will be covered under the manufacturer warranty against defects.

You must return the entire purchase including all packaging with
a carrier that provides tracking. You will receive a replacement of the defective or damaged
product as soon as we received the defective or damaged product at no charge to you.

If you do not accept a replacement product and prefer a refund you will be charged a $10
return fee and shipping charges to you are not refundable. Please remember FREE SHIPPING
is a $5.99 value.

Simply Eyeglasses works hard to deliver your new eyeglasses as quickly as possible. In
the event that you need to cancel your order, you must contact us by 2pm est. If your order
order is placed after 2pm est, you must contact us before 2pm the following business day to avoid
a $10 cancellation fee per frame. This applies for orders Monday thru Friday. Orders placed
after 2pm est Friday thru Sunday will not be subject to a cancellation fee if notified by Monday
2pm est.

1. You must obtain a return authorization number before returning your eyeglasses.
2. Properly package your return and use a carrier that provides tracking. Simply Eyeglasses
  is not responsible for missing, lost or misplaced returned product.
3. Return all items sent to you including packaging and eyeglass case, if applicable.
4. Shipping fees and credit card fees are not refundable.
5. In order to receive a refund/exchange we must receive the frame within 30 days of the
  date that the ordered was originally shipped to the customer from our facility. 6. Shipping fees are not refundable.
7. Full refunds for prescription lenses must be done within the first 7 (seven) days of receiving the frame.
8. 50% refunds for prescription lenses must be done after the first 7 (seven) days of receiving the frame but within the first 30 (thirty days).
9. Up to $5.99 of your return shipping costs can be reimbursed for defective or incorrect product
  received for USA customers but we must be notified within 2 days of receiving order.
10. Up to $29.99 of your return shipping costs can be reimbursed for defective or incorrect product
  received for International customers. but we must be notified within 2 days of receiving order. You must send original receipt. DHL CANNOT BE USED AS THE CARRIER.   Also, the item must be declared as "Returned Item Without Value".
11. Once an order has been delivered by the shipping carrier, we will not be held responsible
  for a lost or stolen package.

The only warranty on non-prescription products is for a manufacture defect. There is no
warranty for breakage or scratching.

If you receive a damaged box please do not accept from the carrier. If you are not able
to refuse delivery of the damaged package please contact Simply Eyeglasses within 2 (two) days
of receipt of product at: service@simplyeyeglasses.com for a return
authorization number.

If the product is defective or you received the wrong product please contact us with 2 (two) days
of receipt of product at: service@simplyeyeglasses.com for a return
authorization number. Otherwise, your frame will be covered under the manufacturer warranty against defects.

You must return the entire purchase including all packaging with
a carrier that provides tracking. You will receive a replacement of the defective or damaged
product as soon as we received the defective or damaged product at no charge to you.

If you do not accept a replacement product and prefer a refund you will be charged a $10
return fee and shipping charges to you are not refundable. Please remember FREE SHIPPING
is a $5.99 value.

If you are not satisfied with your purchase you may contact service@simplyeyeglasses.com
for a return authorization number within 30 ( thirty ) days of receipt of your purchase. There will
be a $10 handling fee deducted from your refund per frame. Shipping fees are not refundable. The refund will
be issued when the product is returned in the exact same condition as when received, including all
packaging. If it is determined that the product was worn and /or used, there will no refund issued
and the product will be returned to you.

Exchanges/Returns are subject to a $10 fee per frame to cover shipping charges between the frame manufacturer
and us. If your order included Free Shipping then the $5.99 cost to ship each frame to you will also be
deducted from any refund.

We apologize for having to charge this fee but it is necessary to keep our overhead low so we can
provide our customers with the lowest prices. Other websites charge 15%-20% plus shipping for
returns and exchanges.

1. You must obtain a return authorization number before returning your eyeglasses.
2. Properly package your return and use a carrier that provides tracking. Simply Eyeglasses
  is not responsible for missing, lost or misplaced returned product.
3. Return all items sent to you including packaging and eyeglass case, if applicable.
4. Shipping fees and credit card fees are not refundable.
5. In order to receive a refund/exchange we must receive the frame within 30 days of the
  date that the ordered was originally shipped to the customer from our facility. 6. Shipping fees are not refundable.
7. Full refunds for prescription lenses must be done within the first 7 (seven) days of receiving the frame.
8. 50% refunds for prescription lenses must be done after the first 7 (seven) days of receiving the frame but within the first 30 (thirty days).
9. Up to $5.99 of your return shipping costs can be reimbursed for defective or incorrect product
  received for USA customers. We must be contacted within 2 days of receipt of purchase.
10. Up to $29.99 of your return shipping costs can be reimbursed for defective or incorrect product
  received for International customers. We must be contacted within 2 days of receipt of purchase. You must send original receipt. DHL CANNOT BE USED AS THE CARRIER.   Also, the item must be declared as "Returned Item Without Value".
11. Once an order has been delivered by the shipping carrier, we will not be held responsible
  for a lost or stolen package.