What personally identifiable information of yours is collected through this Web site; The organization collecting the information; How the information is used; With whom the information may be shared; What choices are available to you regarding collection, use and distribution of the information; The kind of security procedures that are in place to protect against the loss, misuse or alteration of information under Global Sport Interactive's control; and How you can correct any inaccuracies in the information. If you have questions or concerns regarding this statement, you should contact our Customer Service Department by email by completing the Customer Feedback Form in the Helpdesk section or by phone at 1.866.665.6393.
"Cookies" are files stored on your computer's hard drive by your browser. These cookies help us identify our account holders and optimize their shopping experience. They do not include any data that will identify you personally. They will, however, allow you to use some specialized www.SimplyEyeglasses.com features. Cookies also allow us to hold selections in your shopping cart when you leave our site without checking out. Most browsers accept cookies automatically, but allow you to disable them if you wish.
We may use third-party advertising companies to serve ads on our behalf. These companies may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous. If you would like more information about this practice and your choices, click here.
From time to time, we use the purchases you make to customize our product recommendations. We also track customer traffic patterns and site usage. Traffic and usage data is used only to improve our site's design and provide our customers with a fulfilling shopping experience.
SimplyEyeglasses reserves the right to cancel an order if the proper amount was not added to the shopping cart. Please know prescription lenses are not included with any frame, all prescriptions lenses are an additional cost on top of the cost of the frame.
You can correct account data by clicking on "Manage My Account" within the Help Desk area of the site. If you have any questions or concerns about correcting or updating your Account, please contact our customer service department.
We reserve the right to not honor an incorrect price in a shopping cart. If the item is listed correctly on the website but that item is not the same price in the shopping cart we reserve the right to cancel the order.
Also, if a frame is obviously not correctly priced, like an $0 amount, that is clearly worth more we reserve the right to cancel an order. We are human and mistakes do happen.
From time to time, we will contact you about sales, special offers and new site features if you agreed to be included in our email lists when you completed a purchase transaction with us. To customize the information you want to receive from us, simply sign on and select the specific information you wish to receive. To cancel our free emails, you can unclick the "I would like to receive emails about special promotions" box each time you make a purchase. You can also respond to any promotional email we send you, placing "REMOVE" in your subject line to discontinue email service. You can also send an email by completing the Customer Feedback Form in the Helpdesk section or call us toll-free at 1.866.665.6393 and inform us that you want to unsubscribe to our email list.
We may also contact you with promotional offers if you have entered one of our contests or sweepstakes. If you choose not to receive this free service when you enter a contest or sweepstakes, it will not affect your chances of winning. You can also opt out of this free service by unclicking the "I would like to receive emails about special promotions" box associated with each contest or sweepstakes, replying to any email and placing "REMOVE" in your subject line or notifying us that you want to unsubscribe to our free email services via email by completing the Customer Feedback Form in the Helpdesk section or telephone 1.866.665.6393.
Users of this web site have the opportunity to e-mail product pages to their friends. In order to accomplish this, you must provide to us your friend's names and e-mails addresses. We only use your friend's information to send them the product pages you requested that they receive.
If you send an on-line gift certificate or gift card to a third party you must provide us with the recipient's name and e-mail address. We only use this information to deliver such gift certificate or gift card.
We have established several relationships with third parties vendors to best serve our customers.
Affiliates: From time to time we may establish an affiliate program. An affiliate program allows other Web sites to earn money by linking customers to our site from their sites. These affiliates can only access data about the number of transactions and their resulting earnings. They cannot access our customers' personal data. If you choose to apply to any of our affiliate programs, we use the data you give us strictly for conducting business with you. We have entered into certain agreements with certain third parties for the purpose of helping to administer the affiliate programs. Such third parties may have access to certain of your information if you are an affiliate of the web site but is restricted to only use such information in connection with its administration of the affiliate programs. Order Fulfillment: Certain vendors of ours provide customer order fulfillment and shipping services on our behalf. These vendors have access only to information needed to accurately fulfill and ship orders, which are processed through such vendors. These vendors have agreed to not use any personally identifiable information of customers for any other purpose.
Credit Card Processing: We use PayPal Website Pro to process credit card orders. We supply them with data for credit card authorization and fraud detection only and they are restricted from using the data for any other purposes.
Web Site Evaluation: From time to time, we engage certain third parties to observe, track and report on the behavior of the users of this Web Site in order to evaluate the performance and features of this Web Site. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any other purpose.
Marketing and Promotions: From time to time, we engage certain third parties to assist in the dissemination of marketing and promotional offers (i.e. e-mails) to those customers who have agreed to receive such offers. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any other purpose.
Additional Third Party Relationships: From time to time, we engage other third parties to assist in providing marketing, order processing and fulfillment services. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any purpose other than providing such services.
Additionally, from time to time, we share non-personal, non-individual statistical information with our marketing partners, advertisers or other third parties for research purposes. That is, we will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased that product.
We use Secure Socket Layer (SSL) encryption technology to protect your personal information. The only time you are required to sign on our site is when you are making a purchase. On the Checkout page, you will be asked to access your existing account or create a new one. Existing account holders are prompted for their ID (your email address) and password. This password is for your protection. If you don't have your password, there is a link that reads "Lost your password?" Click on this for instructions on how to get your password.
If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our web site notifying users of the change. In some cases where we post the notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.
Once an order/package has been delivered by the shipping carrier, we will not be held responsible for a lost or stolen package. If the carrier has lost the package we will work with you and the carrier to recover the lost package. Please know if a package is lost we have to make sure the package is on the way back to our facility before we can ship the customer another item.
If you have any questions regarding your privacy or any of our policies, please contact our Customer Service Department by email by completing the Customer Feedback Form in the Helpdesk section or by phone at 1.866.665.6393.